Return & Exchange Policy

We offer a 10-day return and exchange period from the date you receive your order.

Exchanges

Items must be:

• Unworn, unused and in original condition
• Returned with original tags and packaging
• Accompanied by proof of purchase, such as a receipt or order number

Items showing signs of wear, damage or use may not be eligible for exchange.

Return Address: 251 Rawson Street, Auburn, NSW 2144, Australia

Exchanges are available for sizing, style/colour changes, incorrect items, or damaged/defective items.

For sizing or change-of-mind exchanges, the customer is responsible for return and replacement shipping costs. For incorrect, damaged or defective items, please contact us before returning the item.

To request a return or exchange, use our Return & Exchange Portal Uggies or contact sales@uggies.com.au.

🚫 Items returned without prior approval will not be accepted.

Return Shipping

For change-of-mind or sizing returns:

• The customer is responsible for the return shipping cost.
• Original shipping fees are non-refundable.
• We recommend using a tracked shipping service.
• Please include a prepaid satchel if requested for an exchange.

For incorrect, damaged or defective items, we will provide return instructions and cover reasonable return costs where required.

Refunds

We do not offer refunds for change-of-mind, sizing or preference-related returns. Exchanges or store credit are available where applicable.

Where an eligible refund is approved, the following will be deducted:

• $13.90 for standard items
• $25.90 for bulky items
• $7.95 return handling fee

The original shipping fee paid at checkout is also non-refundable.

Store credit is exempt from the $7.95 return handling fee.

For faulty, defective, damaged or incorrect items, please contact us as soon as possible. We will assess the issue and provide the appropriate resolution in accordance with the Australian Consumer Law.

Approved refunds are processed to the original payment method and may take 5–10 business days to appear.

In-Store Exchanges

Items purchased from uggies.com.au can also be exchanged at our Sydney warehouse 251 Rawson Street Auburn NSW 2144

Please bring your original receipt or order confirmation with you.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged or incorrect, contact us as soon as possible with photos and details so we can assess the issue and provide the appropriate resolution.

Non-Returnable Items

The following are not eligible for change-of-mind returns or exchanges:

• Clearance/final-sale items, where stated at purchase
• Gift cards
• Items that have been worn, used, washed, damaged or altered
• Items returned without required original packaging

This does not affect your rights under the Australian Consumer Law.

Contact Us

For questions or assistance with returns and exchanges:

Email: sales@uggies.com.au
Phone: 0477 664 229