Return address: Unit 9 247 Rawson Street Auburn, NSW 2144 Australia.
Exchange
You may exchange the item(s) within 10 days of the purchase date, provided that:
The shoes are unworn, in their original condition and in the original packaging.
Proof of purchase, such as a receipt or order number, is presented for all returns.
Items that show signs of wear or damage may not be eligible for an exchange.
Clearance items may not be eligible for an exchange and refund.
For exchanges due to sizing issues or preferences, please make sure you include a note in the return parcel with your order number, name, and request, or contact our customer service team at [email protected]. We’ll assist you in finding the right size or style and provide guidance on the exchange process.
Once the parcel is received, exchanges require a processing time of up to 4 business days before they are completed. This allows for inspection, sorting and any necessary actions to be taken before the exchange is finalised.
Return Shipping
Customers are responsible for the initial shipping cost ( if applicable) and the return shipping cost, unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service to ensure the safe return of the item.
*Kindly enclose a prepaid satchel from the post office
Refund
We have a strict no-refund policy. Exceptions may apply in cases of damaged or defective items upon receipt. Please contact our support team within 7 days if you receive a faulty item, and we will assist you with a resolution. Upon receiving and inspecting your return, we will notify you via text or email regarding the approval or rejection of your refund. If approved, the return will be processes, and a credit will be automatically applied to your original method of payment within 5-10 business days.
*Refunds will have the initial cost of shipping of $13.90 deducted from the refund amount
In-store Exchanges
Items purchased from www.uggies.com.au can also be exchanged at our Sydney warehouse. Please bring the original receipt or order confirmation for in-store exchange.
*For any inquiries or further assistance regarding returns and refunds, please contact our customer service team at [email protected] / 0477 664 229
